Who we are
LuxeCare Property Management Ltd is a property management company registered in England and Wales (Company No. 15735720), with our registered office at 58 Sheepcote Street, Birmingham, B16 8WL.
We manage a portfolio of residential properties across Birmingham through structured partnerships with local authorities and registered housing providers. This policy explains how we collect, use and protect your personal data when you interact with us through our website at luxecareproperty.com or by contacting us directly.
What information we collect
When you submit an enquiry through our website, we collect the following information:
- Your name
- Your email address
- Your phone number
- Details about your property, including location, type and number of units
We may also collect limited technical data automatically when you visit our site, including your IP address, browser type, pages visited and time of visit. This is collected via standard web analytics tools and is used only in aggregate form.
How we use your information
We use the information you provide to:
- Respond to your enquiry about partnering with LuxeCare
- Assess whether your property is suitable for our management portfolio
- Contact you by phone or email to discuss next steps
- Keep records of our correspondence with you
We will not use your information for automated decision-making or profiling, and we will not send you unsolicited marketing communications without your consent.
Our legal basis for processing
We process your personal data on the basis of legitimate interests, specifically to respond to enquiries from landlords and investors who have contacted us through our website. Where you have submitted an enquiry, we consider this to constitute a reasonable expectation that we will use your information to follow up.
We do not process any special category data (such as health information or financial details) through this website.
Who we share your data with
Your personal data is not sold, rented or shared with third parties for marketing purposes. We may share limited information with:
- Our internal team and operational partners where necessary to assess your property or progress a partnership
- Service providers who help us operate our website and communications, under appropriate data processing agreements
- Regulatory bodies or law enforcement where required by law
We will never share your details with Birmingham City Council, Umbrella Housing, Lumiere Homes, AB Continental or any other partner organisation without your explicit knowledge and agreement as part of a property management arrangement.
How long we keep your data
If you submit an enquiry and we do not enter into a property management arrangement with you, we will retain your contact details for up to 12 months, after which they will be deleted.
If we enter into a working relationship with you, we will retain relevant records for the duration of that arrangement and for 6 years afterwards, in line with standard business and legal requirements.
Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@clientluxecare.com. We will respond within 30 days.
Cookies
Our website uses only essential technical cookies necessary for the site to function. We do not use tracking cookies, advertising cookies or third-party analytics cookies that identify individual users.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure or loss. Our website is served over HTTPS and enquiry data is handled securely.
Complaints
If you have concerns about how we handle your personal data, please contact us first at info@clientluxecare.com and we will do our best to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.
Contact us
For any questions about this privacy policy or how we handle your data:
- Email: info@clientluxecare.com
- Address: 58 Sheepcote Street, Birmingham, B16 8WL
- Company No. 15735720